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Privacy and Policy

This Privacy Policy agreement is effective as of March 1st, 2015. This Terms of Use agreement was last updated on January 15th, 2020.

Smart Care Platform Limited (smartcare.com.np) values your privacy. In this Privacy Policy ("Policy"), we describe the information that we collect about you when you visit our website, www.smartcare.com.np (the "Website"), and use the services available on the Website ("Services"), and how we use and disclose that information.

If you have any questions or comments about the Privacy Policy, please contact us at [email protected]. This Policy is incorporated into and is subject to the Smart Care Terms of Use, which can be accessed at www.smartcare.com.np/terms-and-condition. Your use of the Website and/or Services and any personal information you provide on the Website remains subject to the terms of the Policy and smartcare.com.np's Terms of Use.

A. Collection of Your Personal Information

Collection of Personal Information

"Personal information" is defined to include information that, whether on its own or in combination with other information, may be used to readily identify or contact you, such as name, address, email address, phone number, etc.

We collect personal information from Service Professionals offering their products and services. This information is partially or completely accessible to all visitors using smartcare.com.np’s website or mobile application, either directly or by submitting a request for a service. Service Professionals and customers are required to create an account to access certain portions of our Website, such as to submit questions, participate in polls or surveys, request a quote, submit a bid in response to a quote, and request information. Service Professionals, when they create and use an account with smartcare.com.np, will be required to disclose and provide information including personal contact details, bank details, personal identification details, and participate in polls, surveys, or feedback, etc. The information gathered will be utilized to ensure greater customer satisfaction and help customers meet their needs.

The type of personal information we collect from you varies based on your particular interaction with our Website or mobile application.

Consumers: During the Account registration process and your usage of smartcare.com.np website or application, we will collect information such as your name, telephone email address, and other personal information. You may also provide us with your mailing address, demographic information, and personal information that you post in your Offer, Profile, Wants, or Feedback, and any comments or discussions you post on the Website or mobile application, or during dispute resolution with other users.

Service Professionals: If you are a Service Professional and would like to post any information about yourself, we will require you to register for an Account. During the Account registration process, we will collect your business name, telephone number, address, travel preferences, a description of your services, a headline for your profile, first and last name, and email address. Other information may also be required to be provided to smartcare.com.np while you avail and use smartcare.com.np’s website or application. In addition, you may be required to provide other content or information about your business, including photographs and videos.

Smartcare.com.np reserves the right to record conversations between service professionals and consumers facilitated by smartcare.com.np through the messaging/chat mechanism on the platform or the calls made through the virtual numbers provided to safeguard the privacy of consumers and service professionals. All the chat/messaging logs or call recordings can be used to, but not limited to, monitor and prohibit abuse, safeguard the rights of consumers and service professionals, and resolve disputes.

Collection of Personal Information from Social Networking Sites

You may log into our Website through your Facebook account. If you do so,.