Feltron Services - Reliable Repair and Maintenance Center
Feltron is a renowned manufacturer, exporter, and OEM for consumer durable and electronic appliances, including LED TVs, air coolers, washing machines, speakers, fans, mixers, DTH, and more. With strict quality checks in place, Feltron products and services have gained the trust of customers worldwide. As an authorized service provider for Feltron products in Nepal, Smart Care is dedicated to delivering top-notch repair and maintenance services.
We take pride in our fully trained and expert engineers who possess the skills and knowledge to address any problem with Feltron appliances. Whether it's a malfunctioning LED TV, a faulty air cooler, or a washing machine in need of repair, our technicians can quickly and efficiently diagnose and fix the issue. No matter where you reside in Nepal, our wide network of technicians ensures that we can provide home services to every corner of the country. Booking an expert is as simple as using the Smart Care app or website.
Efficient Tracking and Management System
At Smart Care, we leverage our advanced e-TRAC/CRM system to offer real-time tracking and control over repair processes. This system allows us to manage inventory, update consumer and product records, track warranties, monitor sales, and control all service centers. Customers can track the status of their repairs through our e-TRAC/CRM system, providing transparency and peace of mind. In-store sales agents and customer support can also track repairs, allowing for quick and efficient updates and feedback.
Qualities of Our Services
Reliable and Expert Technicians: Our service providers are equipped with experienced and skilled technicians who undergo continuous training to stay updated with the latest repair techniques. You can trust them to handle your Feltron appliances with care and expertise.
On-Site Service: We offer on-site repair services, ensuring convenience and minimizing the hassle of transporting your appliance to a repair shop. Our technicians will visit your location and perform the necessary repairs on-site.
Repair Warranty: We stand behind the quality of our repair services. Smart Care provides a 1-year service warranty on all repairs, giving you peace of mind and assurance in our workmanship.
Proper Fault Finding: Our technicians are trained to accurately diagnose the root cause of the issue with your Feltron appliance. This ensures that the repair is targeted and effectively resolves the problem, minimizing the chances of recurring issues.
No Hidden Charges: We believe in transparent pricing. Our service charges are fixed, and any additional charges for spare parts will be communicated to you upfront. There are no hidden fees or surprises when it comes to payment.
Payment Terms and Repair Pricing
Customer satisfaction is our priority, and we offer flexible payment options. After the completion of the repair service, you can conveniently pay in cash or online, whichever suits you best. The cost of the repair will include the service charge and the cost of any spare parts used, if applicable.
Terms and Conditions of Repair and Maintenance Services
Warranty: Smart Care provides a 100-day warranty on consumable parts and a 1-year service warranty, ensuring that you receive reliable and long-lasting repair solutions.
Costing: While our service charges are fixed, the cost of spare parts, if required, will be additional. Rest assured that we source genuine parts from reputable vendors, ensuring the quality and compatibility of the replacement components.
Related Brands Feltron Repair Experts are Available
Our team of expert technicians is trained to handle repairs for a wide range of brands, including:
Popular Services Near You
We provide repair and maintenance services for various appliances, including:
We serve customers in popular locations across Nepal, including:
Frequently Asked Questions
Q: How much will a technician charge?
A: Our expert technicians thoroughly inspect the appliance to detect the fault and provide a final quote. You can choose to proceed with the service or decline it. If you only require an inspection without availing any other services, there will be an inspection charge of Rs. 500.
Q: Do you provide a warranty on spare parts?
A: We do not manufacture spare parts ourselves; therefore, the warranty varies depending on the company. However, to ensure customer satisfaction and loyalty, we offer a 3-month warranty on parts and a 1-year service warranty.
Q: Will Feltron repairs be conducted at home, or do I need to bring the appliance to the workshop?
A: After the initial diagnosis by our technician, they will determine whether the servicing can be done at your home or if it requires the appliance to be brought to our workshop. In case the servicing needs to be done outside of your home, travel allowances will need to be provided by the customer.
Why Choose Smart Care?
Experienced and Reliable Technicians: Our expert service providers employ experienced and skilled technicians who are fully trained. With technicians on our company's payroll, you can trust in their professionalism and integrity.
Competitive Service Charges: You can book expert technicians from us at the same or even lower rates compared to local technicians in your area. We provide specialized Feltron product technicians who can diagnose and resolve issues effectively.
Convenience and Ease: Ordering Feltron repair services from us is simple and hassle-free. Through our user-friendly app or website, you can book an expert technician to visit your doorstep at a time convenient for you.
e-TRAC/CRM System: Our advanced tracking and management system allows customers to track their repairs in real-time. It also enables in-store sales agents and customer support to monitor repairs and gather valuable feedback. Stay updated with the progress of your repair through our transparent system.
Safety Assurance: We prioritize the safety of your Feltron appliance during the repair process. Our technicians handle your appliances with care, ensuring that they are returned to you in optimal condition.
Genuine and Original Spare Parts: We understand the importance of using genuine spare parts for repairs. We source parts directly from reputable vendors, ensuring that you receive high-quality components for your Feltron appliances.
Service Guarantee: To instill confidence in our services, we provide a 100-day warranty on spare parts and a 6-month service warranty. Your satisfaction is our priority, and we stand behind the quality of our work.
Customer-Centric Approach: At Smart Care, we believe in making our customers smile, even during times of frustration with their devices or brand experiences. We strive to provide exceptional service that exceeds your expectations.
Partner with Smart Care
With a focus on delivering the right solutions based on your needs, Smart Care is committed to providing excellent repair and maintenance services for Feltron appliances in Nepal. Our team of experienced professionals ensures that residents of Nepal can rely on Smart Care for their Feltron repair needs. Trust us to provide efficient, reliable, and stress-free services. Contact us today to experience the Smart Care difference!