Chigo services

Chigo Air Conditioning Co. Ltd basically belongs to China, one of the biggest air conditioner and refrigerating system manufacturer in the world. Chigo Air Conditioning Co. is a multinational manufacturer of home appliances. The company mainly deals in manufacturing and trading of Refrigerators, Washing Machines, Air Conditioners, Smart Care is an authorized service provider in the entire Nepal. We have fully trained and expert Engineers to repair and maintenance services. We have a wide network of technicians in entire Nepal for providing home service. So don’t worry where you live, we are available at every corner of Nepal on single call. You just have to book an expert in a Smart Care app or Website thus, we are available accordingly. We have Our e-TRAC / CRM system allows real time tracking, its controlling Inventory Management System, keep Consumers/Products record updated, warranty tracker, sales Tracker, all service Centre controlled by e-TRAC/CRM system, Customers can track himself his/her call status Through our e- TRAC/CRM System. Allows customers to track their repairs instantly. Gives the ability for in-store sales agents/customer support to track repairs. provides the opportunity to provide feedback on repairs. Keeps users up to date with their repair status. Offers an assortment of easy-to-approach access points. We believe that if we can make our customers smile, at a time when they may be frustrated or disappointed with their device and Brand experience, then you - our customer - will be a happy customer. Among our happy customers are seven of the top 10 largest Electronics Companies in the Nepal today

Qualities of our Services

Ø  Reliable and Expert Technicians

Ø  On site Service

Ø  Repair Warranty

Ø  Proper Fault Finding

Ø   No hidden Charges

Payment Terms:

Satisfaction is our motto so after service completion you can pay through cash or online.

Estimate Repair Price:

After completing the repair service, you have to pay the service charge and cost of spare parts.

Terms and Condition of Repair and Maintenance Services:

Warranty: Smart Care Gives 100 Days warranty on consumable Parts and 1 Year service warranty.

Costing: Service charges are fixed but if any spare parts are used in that case parts charges will be extra.

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Frequently asked Questions

Q: How Much will a technician charge?

A: The expert will check thoroughly first and then give a final quote after detecting the fault, you can choose to go ahead with the service or deny it. If you don’t avail any other service except inspection, you have to pay an inspection charge of 500.

Q: Do you give warranty on spare parts?

A: We do not manufacture any spare parts by ourselves, so, the warranty is different as per company. But for customer satisfaction and for loyal customers we will give 3 months’ warranty on parts and 1-year service warranty.

Q: Will Chigo repair in home or need to be brought at the shop? If I need to bring it to the workshop, then do I have to pay transportation charges extra?

A: After initial diagnosis by the technician, he will decide whether the servicing can be done at home or not based on the work scope. In case where the technician needs to do the servicing outside home, travel allowance needs to be provided by the customers.

 Why to choose Smart Care?

Experienced and Reliable Technicians: Our Expert Service Providers have experienced and skilled technicians, they are fully trained. all technicians are company payroll employees so no need to worry for any fraud or cheating by technicians.

Best Service Charge: You can book expert technicians in the same budget or less than any other local technician near you. We will provide expert Chigo Products technicians to diagnose problems and fix the issues.

Comfortable and easy: Ordering a Chigo from us is simple and easy. You can book expert Service

Providers from us hassle free. We will send an expert technician to your doorstep to define time for you. 

e-TRAC/CRM system: Allows customers to track their repairs instantly. Gives the ability for in-store sales agents/customer support to track repairs. provides the opportunity to provide feedback on repairs.

Safety Assurance: We offer a safe Chigo repairing service for you. We will handle your Air-condition repair with care.

Genuine and Original Spare Parts: we have almost all companies original spare parts in genuine rate.

Service Guarantee: we will provide 100 days’ warranty on Spare Parts and 6 months’ service warranty.

We understand what is important to you. We believe in shaping the right solution based on your needs. We always strive to deliver Service in the right way. We deliver for today and build for tomorrow. Our Customers make our business. With experienced professionals on board, the residents of Nepal avail Smart Care Chigo repair and maintenance services without any stress. The experts of our company are skilled, qualified and reliable. This is the reason that the Smart Care’s Chigo Repair Services in Nepal is highly available. At Smart Care we deliver a complete End-to-End after Sales Service Support or any part of the service that you require. Our 15 core services fall within six areas of specialization; Smart Care. Reverse Logistics. Parts Management. Screening and Testing. Repair and Refurbish, Resell and Recycle….Our strength is best spare parts management which is very important to repair any Appliances and Electronics Goods. We are arranging spares parts from genuine vendors and companies.